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On your device (your device must have a clear, functioning webcam):
- Once you have completed the initial registration for you Raisin Bank account, Log in with your email and password.
- On the main screen, click on "Start identification" inside the yellow box titled "Step 1: Identification - In order to use your Raisin Account, you must identify yourself via a short video call."
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On the Raisin Bank App:
- Download the Raisin Bank app (available from the apple & android app stores or scan the QR code below)
- Follow the instruction in the app to begin the video call
- An agent from our ID partner (IDnow )will guide you through the process.. The agent will ask you to present your passport and will go through the ID Validation process with you. For the process to work, the passport must be valid, in date and clearly legible.
- If the agent has been able to verify your identity you will be sent a personal identification code via SMS to the phone number linked to your Raisin Bank account. When prompted, you must enter the code into to complete the process.
- All important steps and instructions will also be displayed in writing during the video identification.
Check out our tips for video identification here or watch our explainer video: