If you're experiencing technical problems while using the Raisin app on your smartphone or tablet, here are some steps you can try.
Common troubleshooting tips:
- Restart the app — Fully close and reopen the app
- Check your internet connection — Make sure you have a stable Wi-Fi or mobile signal
- Update the app — Ensure you're using the latest version of the Raisin Bank app
- Restart your device — A simple restart can often fix performance issues
- Clear app cache (Android only) — In your device settings, go to Apps > Raisin Bank > Storage > Clear cache
Still having issues?
If none of the above steps help, please contact our Customer Service team and include the following details if possible:
- The type of device you're using (e.g. iPhone 13, Samsung Galaxy S21)
- Your operating system version (e.g. iOS 17, Android 14)
- A short description of the issue
- A screenshot, if applicable
You can find our customer service contact details here: https://www.raisin.com/en-ie/contact/